GVI knows that you care how your personal information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting GVI.com, you are accepting the practices described in this Privacy Notice.
Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to notify you of:
- What personally identifiable information of yours or third-party personal identification is collected from you through the Web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under GVI’s control
- How you can correct any inaccuracies in the information
Information Collection and Use
GVI is the sole owner of the information collected on this site. GVI collects information from our users at several different points on our Web site.
In order to use certain applications on this Web site, users must first complete the registration form. During registration, users are required to give their contact information (such as name and email address). This information is used to contact users about the services on our site for which they have expressed interest. It is optional to provide demographic information (such as income level and gender) and unique identifiers, but it is encouraged so we can provide a more personalized experience on our site.
We request information from users on our order form. Here, users must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this information is used to contact the user.
A cookie is data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once users close their browsers, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
We use IP addresses to analyze trends, administer the site, track users’ movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We partner with other parties to provide specific services. When users sign up for these services, we will share names or other contact information that is necessary for the third party to provide these services. For example, we use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. Our arrangements with these companies allow them to use personally identifiable information solely for the purpose of providing these services, and prohibit them from retaining, sharing, storing or using personally identifiable information for any secondary purposes.
This Web site contains links to other sites. Please be aware that GVI is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
Surveys & Contests
From time to time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, this information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with industry-standard encryption - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open when you are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desks. When they return, they must re-enter their passwords to regain access to user information. Furthermore, ALL employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our Web site, you can send an email to firstname.lastname@example.org.
Supplementation of Information
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our Choice/Opt-Out section below.
Site and Service Updates
We also send to users site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with users to provide requested services and in regards to issues relating to their accounts via email or phone.
Correcting/Updating Personal Information
If a user’s personally identifiable information changes (such as zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.
Our users are given the opportunity to opt out of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email addresses off of our lists.
Users who no longer wish to receive our newsletter or promotional materials from our partners may opt out of receiving these communications by replying with “unsubscribe” in the subject line of the email or email us at email@example.com.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Notification of Changes
GVI®ís One-Year Money-Back Guarantee: We stand behind the quality of our products. We are so sure you will be pleased with your GVI® supplements that we offer a one-year money-back guarantee. In the event that you are not completely satisfied, simply return your purchase within one year to receive a refund for the unused portion. To prevent abuse of our unprecedented free gift offer, all free gifts must be returned unopened.*
*Some restrictions may apply.